Call Center Timesheet Documentation
Break Highlighting
Breaks are highlighted on the timesheet depending on the time based on eight hour shifts. When an employee is ready to take their break (thirty minutes before or after) the link turns green 
. When they are late to take their break (thirty to sixty minutes late) the link will be amber 
. For a break that is very late (over sixty minutes) the link will turn red 
.
Not ready for break yet.
Thirty minutes before and after.
Thirty to sixty minutes late.
Over sixty minutes late.
Realtime Adherance
The Realtime Adherance list on the right side of the timesheet displays the number of employees who are working past the end of their shift (Overtime Staff), employees who are missing (Missing Staff), and recent changes to the timesheet.
Hovering your mouse cursor over the Realtime Adherance inforamtion will display additional information (full date and time, user who made the change.)
If a SICK, OFF, or NCNS (No Call, No Show) event is logged for an employee the Scheduled column for that employee will display this event and the Realtime Adherance will no longer include the employee.
Overview
Timesheets are where most action takes place. Use the timesheet to punch employees in, on break, and out after thier shift.
Toolbar
- Today
Changes the day to today's date.
- Yesterday
Changes the day to yesterday's date.
- Change Day
Opens a calendar to select any date to view.
- Show/Hide Unscheduled
Show Unscheduled will cause the timesheet to display all employees. Hide Unscheduled will hide employees that are not scheduled for the date viewed.
List of all employees or scheduled employees only (depending on state of "Show/Hide Unscheduled" in the toolbar.)
Each employee row has two icons that are links to employee-specific tasks. The
link will popup additional employee information. The 
link will provide a popup to log events for this employee.
Each row also has a Scheduled column to display if this employee is scheduled or not, and what time they are scheduled to start and end. If an event for "SICK" or "OFF" is logged the Scheduled column will display this information.
The Time In, Break, and Time Out links are available to log times that employees arrive and depart from work. When one of the actions is clicked, such as Time In, the link changes into the time the action occoured. Clicking on it again will allow edits. To delete an action click on it and delete the date and time entirely.