Call Center Schedule Adherence

Realtime Schedule Adherence

Every timesheet includes Realtime Adherence to provide essential information to your call center workfoce management team. Any differences between the current staff available on the floor and the staff defined in your call center schedule are noted under Realtime Adherence.

Adherence Event Tracking

TixTime automatically tracks call center agents adherence to their schedule. Once you define your call center schedule any variations are automatically logged in the employees file for future review.

Overtime Staff

The Overtime Staff list ensures that overtime is not being paid when it is not authorized on your call center schedule and that an agent who forgot to Time Out does not go unchecked.

Missing Staff

The Missing Staff list provides an easy way to tell which call center staff are scheduled to be working but have not been Timed In. This could indicate that they are late or will not be coming in at all. Once you hear from an employee (perhaps a phone call to say they are sick) you can track the event with the click of your mouse and they will be removed from the Missing Staff list.