Inbound, outbound, and mixed channel contact centers have unique call center management requirements.
Your job description includes delivering impossibly amazing call center service. And doing it with fewer than possible call center agents and resources. Sound familiar? Oh — and you have to meet a strict budget.
Inbound call center software covers your ACD, Trunking, CRM and so much more, however call center workforce management is often an after-thought. TixTime is call center scheduling software to make sure you are covered.
Imagine that you don't waste any more time on scheduling. Ever. Could you do more of the work you like? The work you'd rather be doing? Focus on your call center's agents, not making their schedules. What if you could build schedules your agents love — and want to show up for — and spend less time doing it? Contact center scheduling software makes it possible.
Nobody would miss a time-clock smashing party. You would be there, right? What if you were the one that started it. If this was your idea. You would be a hero to everyone who ever slid fingers over that clock. Your employees. Your boss. Your call center team. Everyone. (And don't forget yourself!)
Your agents count on you. They bank on you, even. This is the one thing you must get exactly right — and every time. You take a lot of responsibility tracking call center employee hours, right? But now its just expected. You deserve way more credit. But what if you could get payroll exactly right, every time, just by clicking one button?
Joe tells his manager he has classes every Tuesday until 10am. His manager — rightfully so — supports Joe's cause. But Joe gets scheduled anyway. Now what? Should he skip work and risk the fallout? Let his education fall by the side? You can make sure this does not fall on your employees.
Employees are more likely to be at work on time when you respect their scheduling needs. Using agent scheduling software Availability you can balance your employee's needs with your business needs and get the right people on the job when you need them. Availability is especially useful for scheduling students and employee's with family obligations. Call center scheduling software helps you take better care of your agents.
An employee misses a shift because they had the wrong schedule from your call center software. Sound familiar? It happens all the time. You can have one schedule. A published call center schedule. Everyone knows when to work, and everyone knows when changes affect them. Call centre software helps you with this.
Will your contact center agents miss shifts they don't know about? Of course. What if you send an email with the schedule? Make it automatic from you call centre scheduling software. You will reduce absenteeism and lates. That's why you need call center workforce management software
Being understaffed puts strain on everyone. Your employees have to work harder to fill the call center schedules gap. Don't be caught looking like you don't know how to manage a call center. The work experience is not fun. Make sure you have the right people — in the right place — at the right times. You'll boost employee morale through proper workforce management and your customers will notice.
Visualizing a schedule can help make sure you have the coverage you need for each department or location and for each employee skill throughout the day. Its more than a call center schedule template. Charts are available for Daily and Weekly views and you can zoom all the way into a day to see how scheduled breaks align for constant coverage.
Will employees miss shifts they don't know about? Of course. What if you send an email with the schedule? Make it automatic. You will reduce absenteeism and lates.
Do your employees call you to check schedules? Or check the wall? Maybe they just stay uncertain if you don't have call center software. How is this: They open your app. Your online employee schedules are available everywhere. On desktop and mobile. The best call center software is available everywhere.
Imagine that you don't waste any more time on call center workforce management. Ever. Could you do more of the work you like? The work you'd rather be doing? Focus on your employees, not making their schedules. What if you could build schedules your employees love — and want to show up for — and spend less time doing it?
|Time & Attendance|
|One-Click Payroll Exports|
Your employees count on you to get payroll right. They bank on you, even. This is the one thing you must get exactly right — and every time. You take a lot of responsibility tracking employee hours, right? And now its just expected. You deserve way more credit. But what if you could get payroll exactly right, every time, just by clicking one button?
“I don't understand my hours.” Uh-oh. Time to double-check everything, right? Frustrating. Get it right to begin with. Your employees will start trusting payroll. You do less double-checking.